Service Delivery Head

Redmond, WA 98052

Job Category: Information Technology Job Number: 115123

Job Title:       Service Delivery Head

Location:       Redmond WA 98052

Duration:       Fulltime

About our Client : Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

  • To head service delivery & operations for

Minimum Experience

  • 15 + Years of Experience

Roles & Responsibilities:

  • Lead and manage Service Delivery for a marquee client. Responsible for managing operations for Online Ad Technical and Sales Support
  • Manage a P&L of US$10-15 Million
  • Conceptualizing and implementing business plans in tandem with the vision of the business unit and the organization
  • Focus on quality service delivery enhance the client satisfaction score and manage profitable growth

Transition

  • Evaluation and prioritisation of business processes for offshore service delivery
  • Interface with client teams to evolve a suitable transition approach
  • Oversee knowledge transfer
  • Manage the relationship with the client business heads

Operations

  • Manage service delivery and meet customer requirements as per agreed SLAs.
  • Should ensure Customer satisfaction & Operational excellence
  • Function as point of escalation for all delivery issues
  • Build and manage excellent business relationships with internal/external customer groups, peers and senior management
  • Ensure training & developmental plan for all the team members

Desired Skill Sets / Preferred Attributes

  • Good knowledge of Quality Principles and Six Sigma certification.

Educational Qualifications:

  • Bachelor’s Degree from Reputed University; MBA

Experience:

  • Minimum 15+ years of experience in Managing Service Delivery and Operations for technology clients– as detailed above

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

#ASK123

 

Contact:

Jeff Kasula @ jeffk@askstaffing.com ; 415-200-4127

Jeff Kasula
Sr. Resource Specialist

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