Service Delivery Manager

Hollywood, FL 33021

Job Category: Information Technology Job Number: 160985

Job Description

Job Title:              Service Delivery Manager 

Location:              Hollywood, FL - 33021

Job Type:              Contract

Duration:               6+ Months

About Our Client: Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

Essential Job Responsibilities:

  • Managed large ERP & CRM programs
  • Strong Knowledge in Dynamics 365 & AX 2012
  • Should have very good Program Management skills
  • Single point of contact for customer for day-to-day operations 
  • Responsible for monitoring and reporting SLAs, working with the team to identify areas of continuous improvement and delivering on them 
  • Work closely with customer Program Management team in the definition and execution of deliverables.  
  • Responsible for ensuring customer satisfaction.
  • Escalation point in case of high severity issues 
  • Responsible for the ongoing management of the resources assigned to the project 
  • Provide timely progress reports to Steering Committee

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Reach Out To A Recruiter

Recruiter:        Jeff Kasula


Phone:              678-890-5105

Meet Your Recruiter

ASK Staffing

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