Service Delivery Manager

TimesSquare, NY 10036

Job Category: Manager Job Number: 112327

Job Title:             Service Delivery Manager           

Location:             TimesSquare, New York - 10036

Duration:             2 years

About Our client is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 124,000+ ‘Ideapreneurs’ working in 41 countries and serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Job Description:

  • Project Management experience
  • ITIL process knowledge
  • ASM project experience
  • Plan and track 24x7 shift for team members
  • Handle P1 incident calls.
  • Experienced in handling incident management, problem management
  • To track the performance of the overall support delivery with the help of Metrices
  • Track SLAs and ensure compliance
  • Experienced in handling Service Now tool / Jira / AppDynamics monitoring tool
  • Knowledge in J2EE would be an added advantage.
  • Responsible for daily, weekly and monthly reporting for customer.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities




Ram Manturu  @  678-487-8570  ;

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