Service Operations Manager

Bellevue, WA 98011

Job Category: Information Technology Job Number: 130027

Job Title:             Service Operations Manager

Location:             Bothell/Bellevue WA - 98011

Duration:             2 Years  

About our Client : Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

  • Seasoned Production Support Manager with experience running Managed Services teams for Java/J2ee/ microsevices based applications/ projects.
  • Must have experience in managing large teams supporting highly critical applications in a dynamic and demanding environment
  • Must bring value and create a positive impact on the customer and end-user experience.
  • Responsible for ensuring the team meets all the SLAs and KPIs.
  • Responsible for ensuring the backlog remains under control and takes necessary actions to reduce the ticket count.
  • Responsible for planning and managing all changes to software and/or infrastructure.
  • Responsible for risk planning and management.
  • Responsible for managing all escalations and bring them to resolutions.
  • Responsible for status reporting and reviews on weekly, monthly and quarterly basis.
  • Responsible for participating and hosting conference bridges for P1/P2 incidents.
  • Periodically perform gap analysis and makes recommendations.
  • Ensuring the team completes the RCA within a stipulated time and tracks the actions to closure
  • Develop and guide the team members in enhancing their technical capabilities, optimizing the effort and increasing productivity.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities


Ram Manturu    @   -   678-487-8570

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