Store Greeter

Omaha, NE 17545

Job Category: Automotive Job Number: 160963

Job Description

Job Title:       Greeter
 
Location:      Omaha NE 68107
 
Job Type:     Contract
 

About Client: The client is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network.

Job Description:
  • ACTSVC: Develops and directs overall order and service-related activities for CCI's customer service function. Develops and implements policies for the resolution of customer account inquiries.
  • Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner.
  • Responds to inquiries through phone, mail, email, and contact with customers.
  • Promotes and sells the company's products and services. Provides operational management and support at call center locations to ensure efficient and timely resolutions of customer service issues. 1-Handles incoming customer calls with the intent of providing customer satisfaction and retention; may introduce and sell new or additional products and/or services; 2-Works in conjunction with outside sales representatives to provide pre-and/or post-sales support; 3-Reviews customer inquiries, problems, requests, and suggestions; determines appropriate solutions and/or responses; 4-Negotiates customer claims, initiates billing adjustments, arranges product substitutions and returns; 5-Assesses customer needs and suggests/promotes alternative products or services; 6-Processes incoming orders; 7-Refers customer calls to other areas as appropriate; 8-Records consistent problem areas; 9-Provides clerical/administrative support to the customer service functions.
  • Typical Training / Experience - HS diploma, GED or relevant work experience; 0-2 years of experience in area of responsibility Dept/Org Scope & Impact - Entry level support role requiring basic skills; can perform some of the basic tasks within the function; some impact at the job or department level Problem Complexity - Performs simple, routine work; Selects correct processes from clearly prescribed rules, past practices, or instruction; Seeks advice and guidance on non-routine or problem areas from supervisor.
  • Any deviations from the norm are cleared by the supervisor/manager Autonomy - Under close supervision, exercises limited latitude/independent judgment;
  • Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor/manager Knowledge - Assignments require minimal knowledge beyond the assigned work; Demonstrates correct understanding of routine aspects of work 
 
About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities 
 
Reachout to A Recruiter:
 
Recruiter:  Debbie
Email:        debbier@askstaffing.com  
Phone:       678-203-2363

Meet Your Recruiter

Debbie Reddy
Resource Specialist

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