Student Loans - Contact Center
Pittsburgh, PA 15219
Job Title : Student Loans - Contact Center
Location : Pittsburgh, PA 15219
Duration : 3 Months contract (Higher possibility to extend)
About Client: Our client is currently one of the largest banks in the Northeast, with branches spanning from Chicago to Vermont. The bank is one of the leading provider of loans and mortgages to individuals and business in the markets they serve. With over 1,500 branches within their network, our client has been a trusted name in banking since the 1800’s and currently has over $130 billion in holdings.
- The person coming in this role will handle incoming calls in regards to Education finance loans.
- Responsible for handling incoming calls related to customers’ application status, technical calls in regards to the application itself, and electronic signatures.
- Responsible for handling variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt.
- Should assess customer needs through the established sales framework to identify, advise and recommend solutions.
- Serve as a key contact for the customers through the application process over the phone.
- Should be able to handle 50-70 calls per day.
- Should be able to understand new and existing products, services and procedures.
Skills and Experience:
- Should have at least 2 years of sales or customer service experience.
- Should have the ability to use Outlook email Financial, Student Loan, Mortgage, or Banking.
- Should be proficient with PC skills and should have MS Office experience.
- Should be a strong problem solver, willingness to troubleshoot, and proactively assist customers.
- Should have strong communication skills – both written and verbal.
About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities.
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