Support Escalation Engineer

Irving, TX 75061

Job Category: Information Technology Job Number: 128047

Job Title:              Support Escalation Engineer

Location:              Las Colinas, Irving, TX - 75061

Duration:              6+ Months

About our Client : Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

Functional Skills And Experience:

Excellent problem-solving skills on some of the most technically complex and challenging problems that our Enterprise customers report.  Focus for this role will be working with the Windows Azure Active Directory components. Strong knowledge of Client Windows 2008, 2008 R2 and 2012 Server, Windows 8 and advanced knowledge on troubleshooting tools usage.  Other specialty product knowledge may be required as well in Identity Authorization and Authentication. Excellent Communication Skills - spoken and written English (including technical writing) and excellent demonstrated customer service skills. Effective learning skills, Works well in a team environment, MCSE Certification on Windows 2008 or 2008 R2. Four or more years’ experience in systems development, network operations, software support or I.T. consulting, Four or more years’ industry experience with the following technologies:

  • Azure Active Directory
  • Identity Synchronization Technologies (Dirsync, AAD Connect, FIM…etc)
  • Active Directory Federation Services (ADFS) – or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc)
  • Identity and Access Management
  • Office 365 Identity Management
  • Cloud Domain Management
  • Cloud User Management and configuration

Preferred Qualifications: 

  • B.S. degree in C.S. or E.E. or equivalent.  MCSE + I/MCSD/MCDBA is desirable.   Additional Technology Certifications desirable - Cisco, Novell, UNIX, Compaq, Dell, etc… 

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities


Jeff Kasula @ ; 415-200-4127

Jeff Kasula
Sr. Resource Specialist

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