Technical Call Center Representative

Groton, CT 06340

Job Category: Call Center Job Number: 157280

Job Description

Job Title:               Technical Call Center Representative

Location:               Groton, Connecticut, US - 06340

Job Type:               Contract

Duration:               2 Months

About Our Client: Client is a leader in vehicle re-marketing services and digital marketing and software solutions for automotive dealers and consumers. Client is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Transforming the way the world buys, owns and sells cars.

Schedule: Mon-Fri 10am - 7pm

Job Description:

  • Help our clients with hardware and software issues from start to finish.
  • Need to have a thorough knowledge of our products and are familiar with state-specific motor vehicle rules and regulations.

Your Role:

  • Provide client support and technical resolution via email, phone and other electronic communications.
  • Troubleshoot and resolve all product-specific technical (hardware/software) problems.
  • Verify proper installation and configuration of software.
  • Answer policy and procedural questions.
  • Provide training to clients in the use of systems and applications.

What We Look For (Preferred):

  • 2 years of Customer Service Experience/High Contact Call Center Experience
  • Must be able to navigate a Windows machine with multiple applications running
  • Strong Communication Skills - Especially over the phone
  • Quickly and easily formulate clear and concise notes in CRM tool as well as be able to paraphrase to clientele.
  • Must be able to use self-service tools to navigate resolutions within a knowledge base.
  • Must adhere to specific call flow and call handling set for consistent business expectations.              
  • PC Hardware and Software Troubleshooting. 

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Reach Out To A Recruiter

Recruiter:             Debbie 

Email:                   debbier@askstaffing.com

Phone:                  678-203-2363

Meet Your Recruiter

Debbie Reddy
Resource Specialist

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