Technical Call Center Representative
Groton, Connecticut, US - 06340 Groton, CT 06340
Job Title: Technical Call Center Representative
Location: Groton, Connecticut, US - 06340
Job Type: Contract
Duration: 2 Months
About Our Client: Client is a leader in vehicle re-marketing services and digital marketing and software solutions for automotive dealers and consumers. Client is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Transforming the way the world buys, owns and sells cars.
Schedule: Mon-Fri 10am - 7pm
- Help our clients with hardware and software issues from start to finish.
- Need to have a thorough knowledge of our products and are familiar with state-specific motor vehicle rules and regulations.
- Provide client support and technical resolution via email, phone and other electronic communications.
- Troubleshoot and resolve all product-specific technical (hardware/software) problems.
- Verify proper installation and configuration of software.
- Answer policy and procedural questions.
- Provide training to clients in the use of systems and applications.
What We Look For (Preferred):
- 2 years of Customer Service Experience/High Contact Call Center Experience
- Must be able to navigate a Windows machine with multiple applications running
- Strong Communication Skills - Especially over the phone
- Quickly and easily formulate clear and concise notes in CRM tool as well as be able to paraphrase to clientele.
- Must be able to use self-service tools to navigate resolutions within a knowledge base.
- Must adhere to specific call flow and call handling set for consistent business expectations.
- PC Hardware and Software Troubleshooting.
About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities
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