Technical Customer Support Specialist
Phoenix, Arizona, US - 85027 Phoenix, AZ 85027
Job Title: Technical Customer Support Specialist
Location: Phoenix, Arizona, US - 85027
Job Type: Contract
Duration: 12 Months Contract With Potential To Perm Or Extend
About Our Client: Client is a leader in vehicle re-marketing services and digital marketing and software solutions for automotive dealers and consumers. Client is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Transforming the way the world buys, owns and sells cars.
Schedule: Mon to Fri - 8 hours per day - 40 hours per week; Must be able to work 11-8pm PST time zone shift.
- Provide customer support and assistance to Customers, End Users and Subcontractors as Technical subject matter experts.
- Perform scheduling at home and phone assisted installation of remote health monitoring technology.
- Utilize the ticket system, provide technical support for a variety of health care technology.
- Technically Savvy- Comfortable with Electronics & gizmos.
- Proficient in office automation and applications such as E-Mail, Microsoft Office Suite, Ticketing software and Web Browsers.
Basic Job Tasks and Responsibilities:
- Schedule, confirm, and perform phone installation appointments.
- Assist with the installation of remote health monitoring equipment by guiding nontechnical seniors over the phone.
- Provide technical support and issue resolution to customers, subcontractors and end users via E-Mail, phone and other electronic medium.
- Configuration of provided remote health monitoring, and peripheral device, equipment to connect via cellular, modem, or broadband connection.
About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities
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