Technical Customer Support Specialist

Phoenix, AZ 85027

Job Category: CustomerService Job Number: 160646

Job Description

Job Title:              Technical Customer Support Specialist

Location:              Phoenix, Arizona, US - 85027

Job Type:              Contract

Duration:              12 Months Contract With Potential To Perm Or Extend

About Our Client: Client is a leader in vehicle re-marketing services and digital marketing and software solutions for automotive dealers and consumers. Client is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Transforming the way the world buys, owns and sells cars.

Job Description:

Schedule: Mon to Fri - 8 hours per day - 40 hours per week;  Must be able to work  11-8pm PST time zone shift.   

  • Provide customer support and assistance to Customers, End Users and Subcontractors as Technical subject matter experts.
  • Perform scheduling at home and phone assisted installation of remote health monitoring technology.
  • Utilize the ticket system, provide technical support for a variety of health care technology.
  • Technically Savvy- Comfortable with Electronics & gizmos.
  • Proficient in office automation and applications such as E-Mail, Microsoft Office Suite, Ticketing software and Web Browsers.

Basic Job Tasks and Responsibilities:

  • Schedule, confirm, and perform phone installation appointments.
  • Assist with the installation of remote health monitoring equipment by guiding nontechnical seniors over the phone.
  • Provide technical support and issue resolution to customers, subcontractors and end users via E-Mail, phone and other electronic medium.
  • Configuration of provided remote health monitoring, and peripheral device, equipment to connect via cellular, modem, or broadband connection.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Reach Out To A Recruiter

Recruiter:             Debbie

Email:                   debbier@askstaffing.com

Phone:                  678-203-2363

Meet Your Recruiter

Debbie Reddy
Resource Specialist

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