Technical Operations Manager

Irving, TX 75038

Job Category: Technical Support Job Number: 123569

Job Title:             Technical Operations  Manager

Location:              Irving, TX - 75038  

Duration:              6 Months  

About our Client : Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

Platform:

  • Mobile App (or) FioS Set top box (or) any Over-The-Top(OTT) TV
  • App, candidates with more than one of these platforms will be given preference
  • Domain: Media & Entertainment
  • Certification: PMP , ITIL

Tools:

  • Splunk & JIRA (mandatory), reading database / Admin console logs (good to have)
  • Manage a team of customer support engineers
  • Oversee a new  product launch and issues that arise thereafter
  • Own up customer satisfaction, suggest improvement measures wherever possible
  • Be able to clearly understand system integration points of failure
  • Follow up with team on following tasks and groom the team:
  • Analyze  customers Mobile device /Media server box logs, using splunk, Hydra admin console and opening JIRA tickets with the developer team for resolution
  • Study Mobile / Set top box / Over-The-Top(OTT) TV App  application functionality, performance results and suggest improvement
  • Investigate Customer complaints, analyze suggestions. Provide on the spot solutions or offline solutions
  • Familiarity with iOS and / Android Mobile platforms, and frequent updates on iOS /Android OS version

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities 

Contact:

Ram Manturu    @   ramm@askstaffing.com   -   678-487-8570

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