Technical Support Associate
Lincolnshire Lincolnshire, IL 60069-4302
Job Title : Technical Support Associate
Location : 4 Overlook Point, Lincolnshire, Illinois - 60069-4302
Duration : 48 Weeks – 11 Months (Potential for Extension)
About Client: Our Client is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
- Performs builds of new hire PCs and upgraded PCs, basic PC and peripheral repairs, refresh of laptop loaners, inventory/parts processes and move process.
- Performs Incident ticket processes and responds to assigned tickets (routine and urgent) within the time frame specified by the current service level agreement and works issues through to resolution.
- Should maintain appropriate documentation within the Incident system as determined through periodic ticket quality reviews.
- Performs basic printer troubleshooting/pulls in HP, network connectivity troubleshooting/acts as smart hands for LS based teams and software installation processes.
- Performs basic setup and support for Audio Video/Video conference needs.
- Responsible for project participation including system upgrades, service improvement initiatives and service requests.
- Responsible for learning and utilizing new services and products or changes to existing services and products.
- Performs supervision of the move process.
- Performs Change Request for planned outages locally and supervises of those taking place at remote sites.
- Follows unit procedures for attendance and accurate time reporting.
About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities.
Victor @ firstname.lastname@example.org - 678-487-8577
Joe @ email@example.com - 678-250-9919