Technical Support Specialist I

Memphis, TN 38103

Job Category: Technical Support Job Number: 126708

Job Title:              Technical Support Specialist I

Location:              Memphis TN - 38103

Duration:              6 Months Contract

About Our Client: Partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. Company has 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia.

Job Description:
Job Responsibilities 

  • Handle inbound calls and tickets from end users needing assistance with application usage or issues 
  • Research and troubleshoot problems as reported and assigned by management 
  • Desktop support for end users of software (Windows OS, light hardware support) 
  • Responsible for escalating issues to Developers or outside vendors after exhausting solutions in-house 
  • Effectively communicate via email and phone to resolve issues 
  • Document status and actions taken in a centralized ticketing system in real-time 
  • Document enhancement and new feature requests to escalate to Development 
  • Document best practices and update knowledgebase information as applications are updated or replaced 
  • Attend and at times contribute to training webinars for software and build supporting documentation for training 
  • Respond to requests in a timely fashion within defined SLAs based on priority 
  • Other similar duties and special projects as assigned by management 

Knowledge, Skills, And Abilities: 

  • Ability to communicate effectively with end-users 
  • Ability to learn technical aspects of position to support and troubleshoot mobile software 

Education And Experience Requirements: 

  • HS Diploma 
  •  Minimum of 1 year in Customer Service Role

Preferred Skills/Education: 

  • 1 – 3 years of overall experience 
  • 1 – 3 years’ experience in similar role, mobile application support in the field 
  • Bachelor’s degree preferred and necessary to move up within the company 
  • 1 – 3 years’ experience with iOS, or a Citrix environment

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Contact:

Vito @ vitos@askstaffing.com   -  702-827-0376

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