Technical Support Specialist II

Memphis, TN 38103

Job ID: 108463 Job Category: Technical Support Pay Rate: DOE

Job Title:              Technical Support Specialist II

Location:              Memphis TN 38103

Duration:             3 Months Contract

About Client: Our client is a fortune 1000 company that provides residential and commercial services. The core services of the company include termite and pest control, home warranties, disaster response and restoration, janitorial service, professional home cleaning, furniture repair, and home inspections. It has 13,000 corporate employees and a franchise network that independently employs over 33,000 additional people.

Job Responsibilities

  • Handle inbound calls and tickets from end users needing assistance with application usage or issues
  • Research and troubleshoot problems as reported and assigned by management
  • Desktop support for end users of software (Windows OS, light hardware support)
  • Document status and actions taken in a centralized ticketing system in real-time
  • Document enhancement and new feature requests to escalate to Development
  • Document best practices and update knowledgebase information as applications are updated or replaced
  • Attend and at times contribute to training webinars for software and build supporting documentation for training
  • Quality assurance on software releases prior to deployment to production
  • Respond to requests in a timely fashion within defined SLAs based on priority
  • Other similar duties and special projects as assigned by management.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Contact:

Sonia @ soniar@askstaffing.com; 901-203-6195


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