Technical Support Specialist II

Memphis, TN 38103

Job Category: Information Technology Job Number: 134365

Position:              Technical Support Specialist II

Location:             Memphis, Tennessee, US - 38103

Job Type:            Contract

Duration:            3 Months

About Our Client: Partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. Company has 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia.

Job Description:

Technical Support Specialist II Job Responsibilities:

  • Handle inbound calls and tickets from end users needing assistance with application usage or issues
  • Research and troubleshoot problems as reported and assigned by management
  • Desktop support for end users of software (Windows OS, light hardware support)
  • Document status and actions taken in a centralized ticketing system in real-time
  • Document enhancement and new feature requests to escalate to Development
  • Document best practices and update knowledgebase information as applications are updated or replaced
  • Attend and at times contribute to training webinars for software and build supporting documentation for training
  • Quality assurance on software releases prior to deployment to production
  • Respond to requests in a timely fashion within defined SLAs based on priority
  • Other similar duties and special projects as assigned by management Knowledge, Skills, and Abilities  

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Reach Out To A Recruiter

Recruiter:             Vito

Email:                   vitos@askstaffing.com

Phone:                   702-827-0376

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