Technical Supporting Engineer

Redwood City, CA 94002

Job Category: Information Technology Job Number: 126732

JobTitle:          Technical Supporting Engineer

Location:          Redwood City, CA - 94002

Duration:          long term     

About Our Client: Part of the Group, client is a US$4.6 billion company with over 115,000 employees across 90 countries. It provides services to customers which include Fortune 500 companies. It is also one of the Fab 50 companies in Asia, a list compiled by Forbes. client was ranked #5 in India's software services (IT) firms and overall #111 in Fortune India 500 list for 2012. client, on 25 June 2013, announced the completion of a merger with other company.

Job Description:

The Technical Support Engineer Responsibilities:

  • Provides First/second/third level technical support for customers, partners, account teams, and other Technical Support Engineers.
  • Applies analytical skills and technical knowledge to solve product problems of moderate to high complexity.
  • Provides technology/product training, documentation and intellectual property material as required.
  • Acts as focal point for large account product problem resolution.
  • Support customer success with specialized product knowledge.
  • Effectively utilizes moderate to complex lab setups to recreate and solve problems.
  • Submits complete and correct bug reports in area of expertise. Advocate for customers in engineering roadmap planning.
  • Interacts across support teams and development teams at peer level.
  • Acts as a technical expert and provides support on a world-wide basis.

The Successful Candidate Has The Following Experience, Skills And Capabilities:

Minimum 3-5 Years Of Experience In The Following:

  • Understanding of application components and functionality; i.e. relational databases (PostgreSQL, MySQL, Oracle, MS SQL Server), NoSQL databases (MongoDB, Redis etc.), web Servers (Apache, Nginx, etc.).
  • Understanding of Big data, Hadoop Ecosystem, MapR and Hive a big plus 
  • Experience in Linux troubleshooting. Red Hat, Centos, and Ubuntu operating systems a plus.
  • Knowledge of SAML, LDAP, BI and reporting tools, Tableau, AWS a big plus
  • Experience working with web APIs
  • Experience with python, Java a nice to have.

Additional Skills Desired:

  • Comfort with working in a fast paced, rapidly changing environment
  • Ability to work on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.
  • Strong analytical and troubleshooting skills.
  • Good verbal communication skills.
  • Promotes and solicits ideas within project team(s).
  • Ability to handle critical customer issues/problems.
  • Able to determine problems and deliver known solutions with a high level of customer satisfaction.
  • Ability to determine root cause and resolution for previously unknown problems.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Contact :

Yamini:         yaminis@askstaffing.com       -    678-203-2377

                      techmhyd@askstaffing.com

Yamini Seelam
Sr Client Service Manager

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