Ticketing Analyst with Project Management Experience

San Jose, CA 94088

Job Category: Information Technology Job Number: 113590

Job Title:             Ticketing Analyst with Project Management Experience

Location:             San Jose, CA – 94088

Duration:             FTE or TP

About our Client : Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

  • Experience in project management activities/ PM Tools
  • Experience working with ticketing software and knowledge of standard support methods and procedures.
  • Prioritize queue with SLA standards.
  • To organize work, problem solve, and multi-task.
  • Provide excellent customer service in a fast paced environment.
  • Perform other projects and duties as assigned.
  • Assist clients over conference call on the computer.
  • Exposure of metrics and data collection

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

#ASK123

Contact:

Vincent Gandra     @     vincentg@askstaffing.com     -     415-200-4129

Vincent Gandra
Sr. Resource specialist

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