User Experience Manager

Cary, NC 27511

Job Category: Information Technology Job Number: 126406

Job Title:              User Experience Manager

Location:              Cary, NC - 27511

Duration:              6+ months

About our Client : Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives.

Job Description:  

  • The User Experience Manager will be the champion for the User Experience to include people, process and technology across the project for which they are assigned.  They will assist the account in defining and promoting a consistent and positive experience across all platforms working closely with the Project Service Delivery Leaders and Operations Team. 
  • This individual will be a passionate advocate for the end user with deep empathy for their everyday struggles and challenges. They should have a unique point of view that brings out the best in the team and their partners.
  • The individual is required to represent expertise across all facets of the user-experience including people, process and technology.  They must have experience in Behavior Change Management and User Adoption.  They must be able to translate complex problems into solutions and be able to deploy those solutions in a manner that is accepting to the client/project leadership. 
  • The User Experience Manager will lead activities across the project they are assigned to, ensuring quality, timeliness of project deliverables, and directing resourcing and prioritizing work while guiding and mentoring team members to deliver a world-class experience.
  • One of the main duties includes creating an engaging user experience to increase customer satisfaction and brand loyalty. The User Experience Manager must be able to provide training and mentorship to the project in which they support in addition to building a strong business relationship with the client.  

Job Responsibility:

  • Reports to the User Experience Director with a dotted line to the account/project(s) they support. 
  • Work with team members and clients to understand and document project business goals and desired user behaviors.
  • Ensure delivery of a quality User Experience across a project(s) providing oversight and guidance while empowering team members.
  • Plan, facilitate and/or participate in collaborative working sessions.
  • Build and maintain productive relationships with diverse teams spanning all organizational levels.
  • Work collaboratively with other teams, disciplines and third-party vendors.
  • Deliver client experiences that are measurable and drive higher conversion and satisfaction.
  • Interpret analytics, to make recommendations for ongoing improvements.
  • Participate to continuously improve the User Experience, processes and culture within the organization as well as client properties.
  • Provide User Experience scoping and project definition in alignment with the needs of the business.
  • Create/Drive/Recommend strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; and anticipating requirements.
  • Design, conduct, and evaluate studies to understand and improve user experience, documenting requirements.
  • Work directly with clients to identify requirements and ensure a positive experience.
  • Track metrics related to identifiable factors that change user experience.
  • Work with team members and clients to understand and document project business goals and desired user behaviors to create business and functional specifications.

Requirements:

  • At least 5+ years of progressive responsibility in a Customer/User experience role.
  • Ideal candidate will have 3-5 years Service Delivery Mgt./Operations Mgt. experience 
  • Bachelor’s degree or equivalent experience: Information Sciences, Computer Science or a related area
  • Superior relationship-building, communication and negotiation skills within cross-functional teams and client stakeholders.
  • Strong leadership, strategic thinking and practical organizational planning skills.
  • Possess a clear understanding of branding, strategic and marketing considerations.
  • Expertise across all facets of human-centered design and user experience.
  • Compelling presentation skills to build and share inspiring visual stories.
  • Practical understanding (including capabilities and limitations) of current technologies used to build rich experiences.
  • Experience translating user research, analytics and best practices into solutions.
  • Ideal candidate will have 3-5 years Service Delivery Mgt./Operations Mgt. experience 

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Contact:

Mukesh Sharma @  mukeshs@askstaffing.com  -  678-785-3381

Mukesh Sharma
Sr Delivery Manager

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