Workforce Management Administrator
Bellevue Bellevue, WA 98004
Job Title : Workforce Management Administrator
Location : Bellevue, Washington - 98004
Duration : 6 Months contract ( high potential for extension )
About Client: Our Client is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
- The person coming in this role will be maintaining historic data and trending, producing accurate volume forecasts, and managing real-time behaviors such as adherence, occupancy, utilization.
- Responsible for maintaining historic volume models for multiple channels and metrics including inbound call volume, outbound call volume, email, correspondence. Based on that the WFM administrator conducts analysis of trends, impacts and influencing triggers.
- Responsible for creating innovative solutions to unique challenges, coordinate and interact with internal and external integrated partners regarding real-time performance, making adjustments where necessary to balance client and operational goals.
- Should conduct root cause and threat analysis for items impacting performance or stability.
- Responsible for developing and presenting analytical reports using available data understanding the needs of stakeholders at differing levels of authority.
Skills and Experience:
- Looking for someone who has at least 2 years of experience as work force management coordinator.
- Looking for someone to help, guide them do their task successfully.
- Should have strong MS Office skills – Excel, Access, PowerPoint and Visio.
- Good to have SQL experience.
- Looking for people with CRM, WFM, Operations background.
About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities.
Venessa @ firstname.lastname@example.org ; 678-203-2372
Shelly @ email@example.com ; 678-819-8516
Sally @ firstname.lastname@example.org ; 678-606-9872