Deskside Support

Cincinnati, OH 45202

Job Category: Information Technology Job Number: 146696

Job Description

Job Title:               Deskside Support

Location:               Cincinnati, Ohio, US - 45202

Job Type:               Long Term

Duration:               Long Term

About Our Client: Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

  • The Desktop Support Technician role is a technical resource that provides a single point of contact for all
  • IT support issues. This role will work closely to resolve issues with end-users, the service desk team, and their team lead.

Responsibilities

  • Provide high level of customer service
  • Provide phone and deskside support to end-users across the site
  • Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary
  • Take ownership of issue\request through resolution or escalation
  • Analyze hardware and software problems, perform troubleshooting per approved procedures,
  • identify alternative solutions and take appropriate corrective action
  • Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation 

Additional Responsibilities:

  • Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing tool
  • Ensure that work is carried out within agreed Service Levels. (SLA's)
  • Client on-boarding, transfers, and off-boarding efforts
  • Maintain high level of accuracy of AMDB
  • Availability during the weekend and after-hours as per rotational roster
  • Finish Projects (asset refresh etc) in a timely manner
  • Work on IMACDs and off-hours move requests
  • Work with the team lead to make the team lead successful and be a great team player
  • Help users facing issues with Mobile Devices
  • Show urgency in helping C – suite users and provide exceptional service

Qualifications:

  • A+ certification and CCNA required
  • 2+ years of experience in Microsoft Windows and network troubleshooting, web-based application support, and familiarity with the entire Microsoft end-user suite of products
  • Strong interpersonal skills and thoughtful and effective communicator
  • Excellent analytical and problem-solving skills
  • Excellent time management and organization skills
  • Strong written and oral communication skills
  • Strong experience and understanding of Office\O365 Experienced in working with Service-Now platform preferred but not necessary
  • Working knowledge/experience with PC Imaging Tools.
  • Working knowledge/experience with diagnosis and remote control tools.
  • Working knowledge/experience with Audio/Visual equipment used in presentation/conference Rooms

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Reach Out To A Recruiter

Recruiter:         Jack Smith

Email:               jacks@askstaffing.com

Phone:              678-203-2378 

Meet Your Recruiter

Jack Smith
Resource Specialist

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